Frequently Asked Questions

Do you offer financing?

Yes we do! If you would prefer to make payments, we offer financing through FinanceIt. Find out if you’re approved in seconds. No obligation. No commitment. Apply Now.

Do you guarantee your products or service?

We offer a money-back guarantee on our products and services to ensure you are kept happy, even after the sale.

How should I maintain my hot tub so it will last?

Check out our water care guide for the best tips: water care guide

What is the construction of the Softub?

The Softub is made of a soft, squeezable polypropylene foam, and covered with LeatherTex, a marine-grade vinyl.

How is the water heated?

The hot tub water is heated using a patented heat recovery system, which uses waste heat from the motor to heat the water.

What is included when I purchase a Softub?

Each Softub Package includes: The Tub, The HydroMate Power Pak and a Bi-Fold Thermal Lid.

What are some of the benefits to owning a Softub?

Some benefits of owning a Softub are:

1) Enjoy your hot tub in any location, in any climate, year round. Weighing as little as 22.5 kg (50lbs), the Softub goes almost anywhere, and sets up in minutes.

2) The hydrotherapy of the Softub can be very beneficial for persons suffering from arthritis, osteoporosis, fibromyalgia, diabetes, stress and sleep disorders or simply tired, sore and aching muscles.

3) Enjoying quiet times with your partner or fun family times; the Softub is also great for relieving stress from the everyday hectic pace.

Read more benefits here

Are there seats for the Softub?

The soft bottom of the Softub is all seat allowing for unlimited seating positions. The new Softub 300 model now has a Therapy/Cool Seat with strategically placed cluster of therapy jets. Water fillable Softcushions are available as portable seats in all Softub models.

What are some Water Treatment Options?

Aside from the conventional water treatment systems that have been around for many years there are a couple of new ones available that are more natural and allow you to keep you water clean, clear & fresh using considerable less sanitizer.

Check out our water treatment products here

Is it easy to get in and out of the Softub?

Yes! The wall of the Softub was designed for sitting. To get in, simply sit on the edge and swing your feet over and into the water. The flat bottom eliminates hidden obstacles and is cushioned for your comfort and safety.

Where are the electrical components located in a Softub hot tub?

All working components (thermostat, controls, pump, etc) are located in the HydroMate. The separate Softub HydroMate was specifically designed so that it could be serviced on site – or easily transported to your nearest dealer.

Is a Softub good for those requiring home hydrotherapy?

The Softub design is perfect for those seeking home hydrotherapy! The 1.5 HP pump provides powerful jet action, while the soft spacious interior allows freedom of movement for specific positioning needs.

Is it easy to install a Softub hot tub?

Yes! Installing your Softub does not require special construction, trained crews, or equipment. Typically, a Softub can be set up by one person in about 15 minutes.

What type of surface is required for placement of a Softub?

Any moderately level surface which can support 125 lbs per square foot is fine for a Softub hot tub. Wood decking, tile, brick, or similar surfaces are acceptable. Select a convenient site which will not be affected by active bathers and water splashes.

How do I control the temperature?

Simply set the thermostat control to the temperature of your liking. The Softub HydroMate will automatically monitor water temperature thereafter to heat the water as needed. See the downloads section to download the Owner’s Manual with complete instructions.

How often should I drain and refill my Softub hot tub?

We suggest you drain and refill your Softub hot tub every three months. This is easily accomplished with a standard garden hose.

What is the average monthly electrical cost to operate a Softub hot tub?

The Softub hot tub was designed to be the most energy-efficient hot tub on the market. An ingenious heat recovery system allows the Softub hot tub to stay hot and ready to enjoy – 24 hours a day. Depending on your use, climate, and temperature, electrical costs should average between $5 – $10 per month. For more information on Softub’s ingenious heat recovery system, ask your Softub dealer.

What if I have a service problem with my Softub hot tub?

Consult your owner’s manual for basic troubleshooting information, or contact us as we are factory-trained and certified to service your Softub.

Why should I purchase a Softub hot tub?

The joys of soaking in hot bubbling water are well known. A Softub hot tub delivers all the enjoyment of a conventional hot tub PLUS unique benefits which only a Softub hot tub can provide. In addition to being the most comfortable hot tub on the market, the portability and versatility of a Softub hot tub permits unlimited location choices. Set up your Softub hot tub almost anywhere and have it ready for fun and relaxation 24 hours a day, year round. It is also very eco-friendly and easy on the wallet with it’s extremely low energy costs of, on average, $5-$10/month.

Read more about the 8 Reasons to Own a Softub

What exterior colours are available for the Softub hot tub?

A Softub hot tub is available in six fashionable colours: Mocha, Bronze, Carbon, Dark Taupe, Titanium and Cobalt Blue.

What are the different sizes of the Softub?

There are 3 different sizes of Softub. The Softub 140 (2 person), The Softub 220 (4 person) and The Softub 300 (6 person).

What is the warranty on the Softub hot tub?

The Softub hot tub features a 5-year limited warranty.

What is required for maintenance of the spas?

Check out the maintenance tips for HydroPool Spas here

How should the filter be cleaned?

Check out the filter cleaning tips & process for HydroPool Spas here

What is required for maintenance of the spas?

Check out the maintenance tips for LaZboy Spas here

How should the filter be cleaned?

Check out the filter cleaning tips & process for LaZboy Spas here

My grill didn’t light. What happened?

Possible causes (you may see a FAL (“FAiL” abbreviation) message:

  • Too much ash in the firebox. Wait until it cools off, and clean the ash out.
  • Pellets overfilled the firebox. NEVER turn the grill off and on repeatedly, as this will fill the firebox with pellets. The igniter cannot light the pellets unless air can flow freely through the combustion chamber.
  • Combustion fan not operating. Check to make sure the fan blades turn freely and that it runs on Cycle 2 of the 0-1- 2-3 sequence. Replace if necessary.
  • Firebox is empty because auger has not fed pellets into it. Click the “Support Tab” for further diagnosis.

Why won’t my grill start in Server Mode?

You MUST be present (at your grill) to start it for obvious safety reasons.

I am having issues connecting my iPhone to my GMG

Trouble with WiFi Content?

The first thing we’ll need to do is reset your grill and attempt an update.

There are two reasons we want to focus on updating:

  • Ensures you have the latest firmware, older firmware versions do not support WiFi mode.
  • Being able to perform an update will mean that we have been able to get the grill on your home WiFi. If WiFi mode still doesn’t work after that then we know it’s a problem locating the grill but not a problem getting the grill on the home WiFi.

So what I’d like you to do is confirm the following after performing a reset of the grill and attempt an update:

  • Make sure you have tried resetting your router, many times this is all it takes.
  • Make sure the GMG network has a strong signal when standing next to your home router. We need to make sure range is not an issue and the grill antennae is not damaged.
  • Make sure you are only using the 2.4 GHz band on your dual band router. The grill does not work with 5.0 GHz networks.
  • Make sure there is no ‘!’ (pre 6.0 firmware) in the SSID or password, to be safe use letters and numbers only until you get it working. (Really old versions of the firmware do not accept any special characters)
  • Make sure you are using WPA (WPA2_AES preferred) encryption for the password. Some routers using WEP have been known not to work with the grill and WPA is the current standard and more secure than WEP.
  • Make sure your password is less than 40 characters (pre 6.4 firmware, 6.4 supports up to 64 characters)

Server Mode Content

You can find all the details about server mode located here: Click Here.

How many pellets will my grill use?

Lbs. per hour*

Davy Crockett: 0.3-2.0

Daniel Boone: 0.5-2.5

Jim Bowie: 0.75-3.0

*Depends on ambient temperature, wind, how often the lid gets opened and closed, and other variables.

Do I have to use Green Mountain Pellets?

Federal law prohibits such a requirement. We do, however, recommend that you use ours to maximize the performance of your grill. Please use only food-grade hardwood grilling pellets. Do NOT use softwood pellets, as the some from them contains phenols that will have harmful effects on your health.

Should I line my grease bucket with foil?

Yes, it will make it much easier to clean.

How do I update the firmware on my WiFi grill’s controller?

What are the temperature ranges of the Green Mountain line of grills?

Popular designations:

Smoke: 150-220 F

Barbecue: 225-275 F

Roast: 280-375 F

Grill: 380-475 F

Sear: 480-500 F (550F on the Davy Crockett)

Does Green Mountain offer a rotisseries attachment?

No. The convection-style cooking circulates the air around the food, so a rotisserie would be redundant.

How should I turn off my grill?

Daniel Boone/Jim Bowie: Never just use the ON/OFF switch to turn the grill off. instead, use the down arrow to lower the temperature to 150 F. Release the button and press it once again to enter “FAN” mode. The grill will power down after the “FAN” mode ends. At that time, you may use the ON/OFF switch to cut power to the grill.

Davy Crockett: Just press the red power button at any time to turn the grill off and enter automatic FAN mode.

How should I store the pellets?

We recommend clean, dry, inside storage in the original bags or a waterproof storage container.

Can I grill in the rain?

No electrical appliance should be used anywhere near water.

I am using a 3rd-party device to measure the air temp inside my grill, and it doesn’t match the controller’s temp?

Food cooks by three methods:

Conduction: food heats by contact with a hot surface such as the grate on the grill or a pan.

Convection: hot air molecules bounce around inside the grill cavity and barrage the food.

Radiation: infrared rays, if you use GMG’s open flame technology, heat the food.

The grill’s thermal sensor retrieves data from inside the grill. The computer on the control panel analyzes the data and responds by adjusting the air flow inside the grill and the pellet flow into the firebox. Here’s the crux: the data gathered by the PK100 platinum sensor can be erratic. Think about all of the things that affect this data – the cover being opened and closed, wind, cold food, grease splattering on the drip tray, humidity, altitude, and even how level the grill is (which can affect pellet flow into the firebox – gravity!).So the computer receives all of this data, averages it over time, and provides a reasonably accurate display of the overall temperature inside your grill. This is why an instant air temperature reading from a 3rd party product such as Maverick, does not really provide much useful information. Your food cooks, as we’ve learned, by a combination of all three methods. The instant reading tells you only one piece of information from a tiny portion of the total space inside the grill cavity. it does not tell you the whole picture. A reading from one cubic millimeter of a cavity in which there are about 83 million cubic millimeters is not a microcosm of the cavity temperature.

How close to the house can I use my grill safely?

Do NOT use your grill with less than 3’ (36”) clearance from any combustible object or surface.

Suddenly my grill is running hotter than i have it set. What’s wrong?

This might happen on an extremely hot day, similar to how your car can be hotter inside that it is outside. The grill needs to produce enough heat to keep the fire going, and rarely, on extremely hot and windy days, the inside temperature may exceed the set temperature. Opening the lid for a few minutes at a time will normally solve this issue.

Do you offer a thermal blanket for my grill to save on pellets in the winter?

We make thermal blankets for all models. Click here.

How often should I clean my grill?

We recommend normal cleaning necessary for sanitation and appearance. A thorough cleaning inside and out about every 25 hours of grilling time will insure the best possible results in the future.

How long does it take my grill to cool down?

Depending on ambient temperature, the grill can take from 15-45 minutes to cool downafter it exits FAN mode.

Grill temperature is different from left to right

  • Many factors affect the left-to- right temperatures inside the grill. Prevailing winds may cool down one quadrant of the grill. Outside air temperature may require more air infusion from the combustion fan in order to maintain the set temperature. Cold food on one side or the other may produce lower temperatures in that area. This phenomenon would happen in any brand of pellet grill, in spite of what their marketing departments would have you believe. Fortunately, Green Mountain has a solution in its moveable diffuser.
  • In most cases, centering the underside “V” over the firebox will provide satisfactory results from side to side.
  • If you move the heat shield (diffuser) to the left, the temperature on the right will increase, and vice-versa.
  • Some people still feel more comfortable using instant readings from an instrument such as a Maverick than with the computer’s averages. If you wish to adjust your grill’s temperature to match your Maverick (or similar) move the diffuser to the left (makes the Maverick’s display’s reading hotter) or to the right (makes it cooler)." These are small changes to get it dialed in. Pushing the heat shield left a very small amount from center will direct the flame away from the thermal sensor causing it to read less heat. When it reads lower it will raise the temp of the grill overall. Making it more accurate to what the grill is reading.
  • Make small changes of about 1/8” only.

How long should it take my grill to reach 500 F?

Ambient temperature plays a role, but it should reach the maximum temperature within 15-30 minutes.

How long is my warranty?

GMG’s limited warranty is 2 years. Click here to read about our warranty. Click here to register your grill.

What are the dimensions and weights of the individual grill models?

JB 189 lb. 53x22x31

DB 155 lb. 42x22x31

DC 68 lb. 29x14x20

How should I maintain my grill?

Check out the care & maintenance tips from Jackson Grills here

What’s the best way to grill the food I am preparing?

Check out the grilling tips from Jackson Grills here

What’s the warranty offered for Jackson Grills?

Check out the warranties for each model here

I’m having some issues with my grill, what do I do?

Check out the troubleshooting tips from Jackson Grills here

How do Blaze King Classic wood stoves differ from other wood stove?

Night and Day! Blaze King classic models feature a bimetal coil thermostat This simple thermostat evens out the uneven nature of burning wood.  Blaze King owners typically only adjust their thermostats once or twice and day.  Nearly all other wood stoves have a damper to regulate air-flow and require more frequent adjusting.  Also, Blaze King wood stoves are very deep.  Not just front to back but real depth.  If you were to hypothetically place garden hose into a regular wood stove and turn it on, within seconds the water would begin to flow out the door opening.  This is because they are most often only 1 or 2 inches deep.  However Blaze King Princess and King models are 6 and 9 deep respectively.  This means less frequent cleaning of ashes, ability to load up to 90 pounds of wood in a load and most importantly, they are safer to load since hot coals and embers are kept well below the door opening.

How many square feet will a specific model heat?

Truthfully, that can only be best done if the entire floor plan of the home, insulation value and needs are all considered.  It is always best to speak with a dealer, tell them about your home, life style and describe what your goals are for heating with wood.

How do catalytic wood stoves work?

Basically, a substrate material such as cordierite, is plated with two or more precious metals.  During the combustion process, the gases that are released result in friction between the plating materials, which can create extremely high temperatures.  Since smoke and other gases are load with energy, the catalyst coverts these into usable heat fro your home.

Do catalysts need replacing?

Yes.  After a number of years, catalysts can loose their efficiencies.  It is not uncommon to get up to 10 years or more service from a catalyst.  Burning well-seasoned dry cordwood only can best prolong the catalyst life.  If you are planning on burning boards with nail, paint or chemical treatments, or using your stove to burn household trash, you should not use a catalytic wood stove.  Of course, all catalysts installed in Blaze King wood models are covered by a 6 year prorated warranty.

Sometimes when I load the wood into my stove, a small amount of smoke comes into the room. What can I do to help prevent this?

Inefficient wood stoves let lots of heat escape up the chimney and that is a fact. Blaze King catalytic stoves are so efficient, they convert every possible Btu of heat into usable heat for the inside of your home. However, optimal draft requires a few elements, including velocity, heat and no obstructions.  Blaze King catalytic wood stoves are far more efficient (82.5%) than other wood stoves.  This higher efficiency results in less heat going up the chimney.  This lower flue temperature can result in less than optimal draft when the use of 90 degree elbows and length horizontal runs come into play.  The best installation for optimal draft is always straight up and out through ceiling and roof.  But this isn’t always possible, resulting in a wall exit.  To minimize the problems associated with this type of installation, Blaze King recommends the use of double wall stove pipe on the stove to the wall or ceiling.  Blaze King also suggests the use of two 45 degree elbows back to back, which smoothes out the radius and also shortens any horizontal run of pipe.  Lastly, open the by-pass handle 5-10 minutes prior to reloading fuel.  Doing so will help to increase the flue temperature and improve the draft dramatically.  Also, make certain the spark arrestor on the cap remains clean and deposit free.

How do I know if my wood is dry and seasoned?

The use of green or wet wood is the single largest contributor to less than peak performance.  The combustion of fuels produces water, regardless of moisture level of your firewood.  A piece of dry wood has only so many Btus and if the wood is green or wet, then the combustion process will require heat to eliminate this added moisture.  That is heat not being used to heat your home.  Many wood stove owners believe that their wood is dry since it is cracking on the ends.  It is a fact that wood that has been cut, stacked and dried for two years can still have up to 20% moisture content.  Just because a tree is dead and either standing or down on the ground, does not mean the wood is ready to burn.  In fact, for peak heating performance, cutting, splitting and stacking off the ground on pallets should be done at least one year in advance.

How do I know if my Blaze King wood stove is EPA approved?

You need to determine which model of Blaze King you own first.  Since there have been dozens of models made over the years, determining which model you own by general description is usually not possible.  At the time all stoves are manufactured, a metal or foil decal is applied to the rear of the stove. (Right hand side on inserts).  This label contains all the information pertaining to the model and serial number.  Basically, all Blaze King King and Princess model stoves that are non-catalytic are not EPA approved.  At the same time, the earliest catalytic models were designed and manufactured and testing for emissions was not required.  Therefore, not all catalytic models are EPA approved either.  The original owners manual that accompanied the stove at the time of sale indicated the model number and a copy of the label for that specific model is in each Owners and Operators Manual.  Once you positively identify which model you own, feel free to download a copy of the manual at no charge.

How does a fresh air kit help my stove?

Since all wood stoves require oxygen for the combustion process, the oxygen most often is obtained from within your home.  A fresh air kit brings cold air from outside your home to the air intake.  Doing so assures that enough fresh air is available for efficient combustion.  It also means you are not burning the air you already warmed.

Are Blaze King wood stoves mobile home approved?

Yes, all Blaze King wood stoves are mobile home approved.  Of course this requires that side shields, rear shield or fans, fresh air kit and double wall stove pipe are used in the installation.  Unfortunately, Blaze King wood inserts are not mobile home approved, as there is no design for a fresh air intake for these models.

How can I obtain a brochure on Blaze King products?

The easiest way is to visit with your local Blaze King dealer.  You can also download a brochure from this web site and print it in the convenience of your home.  Or, contact us and well put one in the mail to you today!  Be certain to include your complete mailing address and mention which type of Blaze King you are most interested in.

What is the main difference between a B-vent and direct-vent gas product?

Direct-vent products derive their combustion air from outside of the home.  This is often achieved through either side by side vent pipes or pipes designed with one pipe inside another.  One of the two pipes brings in the fresh air and the other expels exhaust gases.  Direct-vent products are generally considered to be more efficient than B-vent models.

What is a heat exchanger and how does it work?

Blaze King gas appliances are unique to the industry in that most Blaze King gas models have heavy-duty heat exchangers.  Superior engineering and design has allowed Blaze King to fit the maximum amount of square inches of surface area of heat absorbing steel into each model.  The more surface area of steel, the more energy absorbed during the combustion process.  Then, the variable speeds fans that are standard in all gas models then moves that heat into your home. Its all about getting the most heat from every Btu into your home.

How do I clean the glass on my Blaze King gas appliance?

Over time, deposits can form on the glass of any gas appliance. These deposits are the result of combustion and should be removed from the glass by using an approved glass cleaner.  Do not use household glass cleaner as the residue from the ingredients can ruin your glass.  There are several suitable products on the market and are available through professional hearth products retailers.

Can Blaze King gas appliances burn propane?

Definitely and efficiently. Dealers can perform a simple conversion at the time of installation so that your Blaze King can use propane gas.  Propane gas is packed full of energy and is an excellent, safe way to heat your home.

Do Blaze King gas appliance have remote controls?

Blaze King does offer a remote control for the millivolts appliances.

Sometimes my Blaze King gas appliance pilot stays lit and other time it does not. What's happening?

Since Blaze King gas appliances are designed to run without electricity, they are millivolts systems.  When the pilot is lit, the flame makes contact with the thermocouple or thermopile, creating less than of a volt of electricity.  This current is designed to keep the valve open and allow gas to continue to flow.  When the pilot goes out, the current ceases and the valve shuts down.  After a period of time, wire connections can either loosen or become dirty, resulting in a decrease in the voltage going to the valve.  With less than volt to begin with, it takes very little loss to cause pilot ignition problems.  Cleaning or crimping lose connections will usually fix the problem.

Cleaning and Maintenance

Jøtul recommends regular maintenance of both fireplace and chimney. A clean fireplace provides for a great view of the fire and the wood burns better and cleaner. In addition, if you burn dry wood of good quality and ensure regular sweeping of your chimney, you minimise the risk of soot fires that can cause damage to the chimney. A proper maintenance system extends the lifetime for your product and gives you many years of great experiences.

You can easily do the daily maintenance yourself – it does not require expensive equipment or special skills. In addition, according to Norwegian regulations, all fireplaces should be inspected and swept at least every four years. These inspections are performed by the local chimney sweep association. Please find a few simple tips from Jøtul and the chimney sweep association here.



All of Jøtul’s products are made with a so-called air-wash system, which helps you keep the glass clean during burning. If soot covers the glass, it is normally enough to burn intensly for a short periode of time and the heat and the air-wash system will make sure that soot particles attached to the glass are burned off.

If the glass is still covered with soot, we recommend the following method: Moisten a wrinkled piece of newspaper and dip it carefully in the ashes on the bottom of the wood stove. Rub the paper against the glass with the ashes turned towards the glass. Repeat more times if necessary to loosen all of the soot. Finally, you dry off with a clean piece of paper to remove the soot particles that are now loose. This method is better for the environment, efficient and cheap.



A lot of people clean out the ashes way too often. In fact, it is beneficial to leave a layer of ashes on the bottom of the fireplace. This layer insulates and protects the bottom and the floor underneath from the burning heat of the fire. Also, many people find that it is easier to light the fire if a few pieces of charcoal are left from earlier. Ashes are the non-flammable parts of the wood, mostly minerals.

Because ashes is an extremely insulating material, you often find small, glowing pieces hidden in the ashes hours or days after the fire is out. When you empty the ashes, it is therefore important that it is emptied in a bucket with a lid, both made of metal. This must be left until you are sure that there are no glowing bits left in the ashes. Ashes cannot be composted, but can be used as fertiliser if it stems from clean, untreated wood. Alternatively, it can be thrown out with other waste.



At least once a year, Jøtul recommends that you remove the baffle plate and burn plates to make sure that they are in good shape. Also, check the riddling grate and bottom burn plate for damage. Brush off soot particles from these and the rest of the burn chamber. Internal parts also get worn, and should be replaced from time to time.

If and when depends on how hard and how much you use the fireplace. The gaskets around the glass and the door should also be checked and replaced if they are damaged.



Fred Ekeberg at the fire and rescue agency, department of fire prevention in Oslo, informs us that all fireplaces should be swept at least every four years. If you yourself or the chimney sweep observes that more soot than normal is formed in the chimney, you have to increase the frequency.

A clean fireplace and a clean chimney is important to achieve an envorinmental combustion and avoid a soot fire that can damage the chimney and in the worst case scenario lead to a full-blown fire. Non-cleanburning fireplaces produce substantially more soot than modern, cleanburning wood stoves. Wet wood is another source of soot. In cases where the chimney sweep sees this, they will instruct you on the correct techniques and suggest measures to be put in place.

We are happy to help

When you are installing a wood stove or a fireplace, there are some things that you should consider, whether you choose to do it yourself or you outsource the entire job. Jøtul has one of the biggest and most experienced networks of dealers who are all ready to help you through the process. We got help from one of our dealers to sort out the frequently asked questions. In the following, we answer some of them for you.


In order to provide you with great advice, our dealers need some information from you. Jøtul has made a list that you can find here including things that you should check before you contact a dealer. We do this to ensure that the advice is right for your needs, living situation and budget. Based on this, we will advice you regarding placement, type of fire place or wood stove, chimneys, fire proofing and regulations that you have to take into consideration.


In Norway, you can legally install a fireplace or wood stove yourself. You can also choose to outsorce the installation to a professional. Usually, you will have to pay for two people for four or five hours. This then includes preparation, transport etc. The installation job at a customer’s residence can take as little as two hours, or it can take a whole day. This depends on how big the project is and the type of fireplace or wood stove that is being installed.


Many dealers offer to remove your old fireplace or wood stove for you, and often the old wood stoves are sent back to Jøtul to be melted down and turned into new, modern fireplaces and wood stoves. It can be a good idea to bring a photo of the old wood stove or fire place when you go to the shop, and they will give you a rough estimate of what it will cost to remove the old installation.


Sometimes the old chimney is in poor condition and needs rehabilitation. You have to apply to you local autorities to carry out rehabilitation of the chimney. Alternatively, you can install a steel chimney. They can easily be installed later in most houses and cabins.


In Norway, all installations should be approved by a competent person. Professional dealers also offer an approval of the installation and send a report to the local chimney sweep association. This is to be done before you start using the wood stove or fireplace. They also offer to help with service and maintenance as well as guidance on how to get the best heating result for your needs.

How to light a fire

Lighting a fire can sometimes be difficult. Those of us who have arrived at a cold cabin in the winter, know that there are many different ways to get the fire going. However, this is a trusted procedure that makes lighting the fire easy. Also, this procedure is better for the environment.

The experts often talk about top down and bottom up lighting. You either start lighting from the top or from the bottom. We prefer top down. This method produces less soot and ashes, ensures better air supply and makes the first wood load last longer.

Anyway, in order to light the fire on the first try, you will need:

  • A couple of larger logs of wood
  • 8 to 12 smaller splinters as kindling wood
  • A few lighting briquettes
  • Matches



Ensure that all air vents in the fireplace are open. Put the logs on the bottom of the fireplace. It is important that the wood is cleft and dry. The logs may be as thick as a fist or thicker.



Then add a layer of kindling wood on top of the logs, preferably two or three layers. Remember that air is important – a distance of approx. 1 cm between each log is the perfect space. The kindling wood must not be too coarse, small logs/chips of two to four centimetres is perfect.



Put a couple of fire briquettes on top of the layer of kindling wood or use some newspaper. Be aware that newspaper produces unnecessary amounts of ashes and contributes to more soot.



The last step is easy, just light it and close the door! Some chimneys take more time to create good draught than others. If the draught is insufficient, it might be an idea to open the door to the wood stove slitghtly until the it is properly warm. If the house or cabin is “too” isolated, you might want to open a window. The same applies if the kitchen ventilator is on.

As the wood gradually catches fire, the amount of smoke gases emitting from the wood, will also increase. Wood stoves from Jøtul are cleanburning wood stoves. This means that the combustion chamber is designed to burn flue gases before they enter the flue pipe and in this way reduce polluting emmissions.

When the chimney heats up, you will discover that the draught increases. That’s why it can be a good idea to reduce the air supply when the fire is increasing.

If you follow these instructions and light the fire with a couple of large logs, the first wood load will last for about an hour. When this has turned into charcoal, you can gently open the door and add more wood. A good tip is to keep the door ajar for a few seconds before you open it completely. In this way, the draught in the chimney will ensure that the flue gases are removed from the combustion chamber and you avoid smoke flowing into the room.

Eight tips for lighting the fire

Author Lars Mytting has written a very successful book called Hel ved (a book about fire wood) which offers advice on important aspects to consider when lighting a fire.



The wood is utilised in the best way when the draught valve is quite open and the flames are quite intense. That will also reduce pollution, because particles og gases quite simply are burned up and produces heat instead. When your home is varm, the room temperature is regulated by the amount of wood, not the air valve.



You want a minimal amount of smoke coming from your chimney. Smoke is not “exhaust” – it contains high energy gases that were not burned. That’s why it is a good idea to go outside and take a look at the smoke from the chimney. Dense, black smoke is a sign that the combustion is not optimal, usually because the fire in the wood stove is not intense enough. When the wood stove burns optimally, only a bit of steam and some light, odour-free smoke escapes from the chimney.



Remove soot from your wood stove and the flue pipe once a year. That way, your wood stove will get warmer. A soot layer of even a few millimeters reduces the effect because the heat is not led through the iron, but will go up and out the chimney. Clean it more often if you burn a lot of pine wood which leaves more soot than other types of wood.



Hard wood types provide more heat than lighter wood types with the same volume, but counting per kilogram, the different wood types will give off the same heat and the lighter wood types are often cheaper to buy. The lighter wood types are the perfect fire wood especially on those chilly nights at the start and end of the colder seasons. They provide cleaner burn without making the house into a sauna and the wood will burn quicker, but the coal can be extended by leaving it to burn together with a log from a harder wood type.



Very few wood stoves can burn longer than two to three hours on one wood load. The old way of closing the air supply so that the coal will smoulder over-night, is a source of pollution and creates a risk of chimney fire. In addition, the collective heating profit is poor as the energy is not being utilised. The last wood load in the evening should be some rough logs from a hard wood type that burns as normal. Even if the fire dies out, the isolation in the house will keep the heat in. The chimney will still be lukewarm in the morning and it is no problem to get the fire going again.



Turbulence is important when lighting the fire because when the temperature is low, the oxygen is not willing to mix with the molecules in the wood. Swirles of air bombard the smoke gases with oxygen and makes the lighting easier. This is the reason why the fire wood chatches fire more easily when the door to the wood stove is left ajar. Some houses are so sealed with isolation that you should open a window when lighting the fire. A blow pipe is also an excellent aid to get the fire going, much more so than a bellower.



Many of the modern wood stoves were designed to burn from the top down. Take a look at the user manual or get a new one from the Internet if you burned it. Lighting from the top down is done by stacking logs of wood quite tight and then lighting a small fire on top of the wood so that the fire burns downward. The wood stove will reach its operating temperature quicker, the gases will burn better and the wood load will last longer.



You should always put two or three logs on the fire at a time – only one log will often die out by itself. The reason is that the burning of a log happens in three stages, and one single log is not able to keep its own process going. More logs have a bigger surface, creates more turbulence and keeps all the processes going at the same time.

Burning the Right Wood

Many factors play a part when it comes to the overall quality of the wood you burn. All wood, regardless of the species, has about the same energy content per pound. The different species vary only in density. The more dense a species of wood is, the greater the heat value or BTUs created per cord. Hard wood (oak, maple) will burn longer and produce more heat than softer woods (pine, birch). Ultimately it is more important to have wood that is cut, split, stacked and dried properly than it is to get the hardest wood available.Seasoning or drying your wood prior to burning is a key ingredient to a high efficiency, low emissions fire. Depending on the species, wood should be cut, split and allowed to dry under cover for six months to two years.

Buying A Fireplace

Jøtul has the world’s biggest and most experienced network of dealers. They are happy to help you through the entire process of buying a fireplace. Whether you choose to do the job yourself or to take it to a dealer, there are certain things you should consider before getting started.

It is a good idea to involve a dealer early on in the process

In order to give you good advice, our dealers need some information. We have made a list of things that you should find out before you get in touch with a dealer. You find the list here. We do this in order to ensure that the advice that we give you are suitable for your needs, living situation and budget. Based on this, we will give advice you on placement, type of fireplace or wood stove, chimney solutions, fire safety and regulations that will need to be considered.

Installation of fireplace or wood stove – is it difficult and what does it cost?
In Norway you are legally allowed to install a fireplace or wood stove yourself. You can also choose to outsource the entire installastion. Usually, you have to pay for two people for four to five hours. This then includes preparations, transport etc. The installation job at a customer’s residence can take as little as two hours or it can take a whole day. This depends on how big the project is and the type of fireplace or wood stove is being installed.

Removal of old fireplace and wood stove
Many dealers offer to remove your old fireplace or wood stove and often the old wood stoves are sent back to Jøtul to be melted down and turned into new, modern fireplaces and wood stoves. It can be a good idea to bring a photo of the old wood stove or fireplace when you go to the shop and they will give you a rough estimate of what it will cost to remove the old installation. If it requires a lot of work and tearing down of brickwork, the cost may increase slightly. You can also get advice on existing regulations, as well as how to proceed in connection with this. You can also remove the old fireplace or wood stove yourself. Remember that the old opening in the chimney must be closed up in the correct way, if it is not to be used for the new fireplace.

Rehabilitation of the chimney or installation of a new steel chimney
Old chimneys might need rehabilitation or perhaps you want to put a fireplace somewhere where you don’t have a chimney? If you want to assess the condition of the existing chimney, the easiest way is to contact the chimney sweep association or one of our dealers. They will quickly give you an answer and inform you about the next steps to take. Alternatively, you can install a steel chimney. Today, these can easily be installed later in most homes and cabins.

Approval, inspection and service

Before a new fireplace can be used, the installation needs approval. Our professional dealers can help you get approval of the installation and send a report til the chimney sweep association with the local authorities. If you choose to do it yourself, you have to contact the chimney sweep association to have them do an inspection and approve the installation before you send the documentation to the local authority. It is also possible to get advice on use, service and maintenance.

Getting Started With Wood

Installation: As with any vented hearth product, please rely on the expertise of a hearth professional for installation. All installations must be done in accordance with the owner’s manual and local building codes. For installation requirements not specifically addressed in the owner’s manual or by local codes, refer to NFPA 211.

Getting Started With Gas

Gas Installation: As with any vented hearth product, please rely on the expertise of a hearth professional for installation. All installations must be done in accordance with the owner’s manual and local building codes. For installation requirements not specifically addressed in the owner’s manual or by local codes, refer to the NFPA 54.

How to Load Your Woodstove

Presenting the proper way to load your Jøtul woodstove

Why choose cast iron

Jøtul has produced stoves from cast iron since 1853. This is an extremely suitable material that endures high temperatures and rapid changes in temperature. That’s why Jøtul chooses cast iron for their stoves, just like car manufacturers use cast iron for their engines.

Jøtul’s cast iron is recycled scrap iron from local scrap dealers. This is melted down and waste products removed at the same time as carbon and other alloying elements are added. When the melted iron has reached the right temperature, it is analysed in the lab at the Kråkerøy facility and if necessary, extra alloying elements are added to ensure that the cast iron lives up to the famous Jøtul quality. The liquid iron is then poured into molds of sand to cool down before the cast parts are turned into modern Jøtul wood stoves.

How to Light Your Woodstove

Presenting the proper way to light your Jøtul woodstove

Identify Your Old Jøtul Product and User Manuals

With over 160 year experience manufacturing cast iron stove, inserts, and fireplace, you are bound to come across a Jøtul at least once in your lifetime. To help identify your Jøtul or to view a user manual please see the list below.




Jotul_Surdiac_Royale_690 and Gotha_714.pdf






























Jotul_ 3TDIC_2_0394.pdf

F400 Double Door Manual.pdf


I have some questions about HearthStone products

Check out some common questions & answers here

I have some questions about Quadra-Fire products

Check out some common questions & answers here

What is the correct way to start a fire?

  • You will need small pieces of dry wood (kindling) and paper. Use only newspaper or paper that has not been coated or had unknown materials glued or applied to it. Never use coated (typically advertising flyers) or coloured paper.
  • Open the door of the wood stove.
  • Crumple several pieces of paper and place them in the centre of the firebox and directly on to the fire bricks of the wood stove (see product information supplied with your stove). Never use a grate to elevate the fire.
  • Place small pieces of dry wood (kindling) over the paper in a “teepee” manner. This allows for good air circulation, which is critical for good combustion.
  • Light the crumpled paper in 2 or 3 locations. Note: It is important to heat the air in the stovepipe for draft to start.
  • Fully open the air control of the wood stove (see product information supplied with your stove) and close the door until it is slightly open, allowing for much needed air to be introduced into the firebox. Never leave the door fully open as sparks from the kindling may occur, causing injury. As the fire begins to burn the kindling, some additional kindling may be needed to sustain the fire. DO NOT add more paper after the fire has started.
  • Once the kindling has started to burn, start by adding some of your smaller pieces of seasoned (dry) firewood. Note: Adding large pieces at the early stages will only serve to smother the fire. Continue adding small pieces of seasoned (dry) firewood, keeping the door slightly open until each piece starts to ignite. Remember to always open the door slowly between placing wood into the fire.
  • Once the wood has started to ignite and the smoke has reduced, close the wood stove door fully. The reduction of smoke is a good indication that the draft in the chimney has started and good combustionis now possible. Larger pieces of seasoned (dry) firewood can now be added when there is sufficient space in the firebox. Adjust the air control setting to desired setting (see product information supplied with your stove).
  • Note: The lower the air control setting, the longer the burn time of your firewood.

What type of wood is best to use as firewood?

Dry seasoned hardwood should be used. Avoid green unseasoned wood. Green wood, besides burning at only 60% of the fuel value of dry seasoned wood, will deposit creosote on the inside of your stove and along the inside of your chimney.

What does dry seasoned wood mean and what is considered hardwood?

Wood that has been dried for a period of one year in a well-ventilated and sheltered area would be considered dry seasoned wood. Hardwoods are generally from slow growth trees (example: Oak and Fir). Softwoods are generally from fast growth trees (example: Pine and Spruce).

Will following the above-listed steps for starting a fire result in perfect results all the time?

The quick answer is most of the time. There are many variables that may affect your success rate when starting a fire. Most of those variables and how to deal with them will be learned through experience. Your ability to start a good fire will significantly increase with time and patience. Some of the reasons for poor stove performance will be covered in the next section of these instructions.

Why can’t I get the fire lit?

Damp or wet wood and poor draft are the main reasons for poor results in starting a fire. Always use dry seasoned wood for your fire. Even wood dried for two years will be difficult to ignite, if it has become wet.

Why is there always a large quantity of thick black smoke present in the firebox?

A large quantity of thick black smoke in the firebox is a good indication that the draft is poor.

Is it normal for soot to cover the glass at the beginning of a fire?

Your stove has been built with an air wash system that will help keep the glass clear when the firebox has reached a good operating temperature and has a good draft. Cold firebox temperature and poor draft cause sooting of the glass. Once the firebox temperature and the draft increase, the soot will burn off.

What is draft?

Draft is the ability of the chimney to exhaust or draw by-products produced during the normal combustion process.

What can cause a poor draft?

The most common factors for poor draft are:

  • Atmospheric Pressure and Air Supply
    Atmospheric pressure affecting the draft from a chimney can be either outside the home, inside the home, or both. Outside the home, a high-pressure day (clear and cool) generally creates a better draft in the chimney than a low-pressure day (overcast and damp). Inside the home, normal household appliances, such as clothes dryers and forced-air furnaces compete for air resulting in inadequate amounts of air available to fuel a fire and create a condition known as negative pressure. Under extreme conditions of negative pressure, the combustion by-products can be drawn from the chimney and into the house. This condition is commonly referred to as down-drafting.There are several factors that impact the amount of air available in the home. Increased amounts of insulation vinyl windows, extra caulking in various places and door seals can all keep heat in but may also make a home too airtight. If you are in doubt about whether or not there is sufficient air in your home for your stove, curtail from using those appliances known to consume the air where possible, or open a window or door to allow air to enter the home.
  • Environmental Conditions
    Downdrafts can result if the house is in a low-lying location (such as a valley), if the house is surrounded by large structures (trees or taller buildings buildings) or from windy conditions.
  • Cold Chimney Temperature
    Avoid cold chimney temperatures by burning a hot fire for the first fifteen to forty minutes, being careful not to over fire. If any part of the chimney or parts of the stove start to glow, you are over-firing the stove. Where possible, install a temperature gauge on the chimney so temperature drops can be seen.
  • Chimney Installation and Maintenance
    Avoid using too many elbows or long horizontal runs. If in doubt, contact a chimney expert and/or chimney manufacturer for help. Clean chimney, rain caps and especially spark arrester regularly, to prevent creosote build-up, which will significantly reduce chimney draw and possibly a chimney fire.

Should I close or open the air control fully when shutting down the stove?

When shutting down the stove, fully open the air control. This allows the chimney temperatures to remain as high as possible for as long as possible. Cold chimney temperatures create creosote.

Note: This sheet is intended as an aid and does not supercede any local, provincial or state requirements.
Check with officials or authorities having jurisdiction in your area.
Enviro trouble shooter and parts list tool
Generate a list or search common parts. Search the troubleshooter tree.

I’ve lost my owners or installation manual.

The efficiency on my stove in the brochure says 80.7% but the tag that came with it says much less. Why?

The north American efficiency numbers are generic based on emissions, the higher efficiency is based on the European calculation using our existing test data. It is much more accurate.

What is the best way to clean my glass?

Cleaning glass is best done in 3 stages.

  • Just allow the normal burn cycle to clear the glass a Low burn will create some soot build up in the corners and is considered normal.
  • Damp paper towel dipped in ash from the stove is a mild cleaner.
  • Hearth store retailers carry commercial woodstove glass cleaner.

Do not use oven cleaner or abrasives, they will etch and permanently mark the glass.

What is the right stove for my house?

Many factors must be considered when choosing a stove, square footage, ceiling height, insulation, windows, burn time requirements, chimney size and length and many others. Have a professional Pacific Energy retailer evaluate your situation and help you choose the right product.

I’m confused about hearth pads.

Hearth pads must fulfill the requirements of local and national standards for heat and ember protection. We provide the basic guidelines in the manual and brochure, if you have further questions contact your local Pacific Energy retailer or inspector.

I have this angled piece with holes in it, what is it.

Likely it is the manifold from the bottom of the stove, it fits in just behind the bottom of the door frame with holes facing the back of the stove.


What thickness is the steel on the stoves?

We use many different types of material and thickness varying between 3/8” plate steel to 12 gauge stainless steel.

What kind of maintenance do I need to do?

Maintenance will vary depending on use, fuel quality, chimney size and length and several other factors. Make sure to regularly replace gaskets or broken bricks, visually inspects interior for signs of abnormal wear and have your dealer clean and inspect the stove annually. Discuss a chimney maintenance schedule with your Pacific Energy retailer or sweep.

What about burning artifical logs that I see on TV?

Your stove is designed and warranted to burn regular cord wood only. Burning of manufactured fuels, building materials or garbage will damage your stove and void your warranty.

Should I use a flue damper?

Flue dampers can be considered in situation with excessive draft, consult with your local pacific energy Dealer before making any modifications.

Outside air, do I need it?

Outside air is recommended when possible as it helps with combustion air. In colder climates this is not always practical but the stove will not perform well in a negative pressure environment. There is many solutions to help with negative pressure in the home, consult with your local Pacific energy Retailer.

What is the clearance to a non-combustible surface?

There is no required to test to non combustible materials and therefore we have no data to share.

My glass broke, how could that happen? And, what is thermal breakage?

During the first few fires the door or clamps may put excessive pressure on the glass causing breakage. After that period the vast majority of breakage is caused by impact or pressure from closing the door on a piece of wood.

The stove cannot produce the temperatures required to damage the ceramic glass from temperature.

Can I run my insert without the blower?

Yes, all woodstoves must be safety tested without power.

How long do firebrick last?

Firebrick are more prone to damage from impact than temperature. They will need to be replaced periodically as they are damaged or deteriorate.

A few facts about out Limited Lifetime Warranty

Prior to September 1, 1996, Pacific Energy offered a 5 Year Coverage on all wood stoves and inserts. Our Limited Lifetime Warranty is valid on wood stoves and inserts purchased after September 1, 1996. After July 1, 2004, Pacific Energy’s Limited Lifetime Warranty was extended to include Baffles on all wood stoves and inserts.

Ask a Question

Didn’t find the answer you were looking for? Call us at 403-845-3817 or email info@everythingh2o.ca, or send us your message using the form below.